Automatically scores every call: script adherence, conversation sentiment, response to objections, NPS signals. Voice recognition is powered by Cybernet AI (98% accuracy, Kazakh/Russian). No manual listening to recordings.
For whom: contact centers, sales departments, banks, telecom, retail, insurance — companies handling 100+ calls per day.
A manager reviews 5–10% of calls — the other 90% go unchecked. Script violations stay invisible.
A customer complaint surfaces 2–3 days after the call — by then the situation has already escalated.
The best objection-handling techniques belong to 2–3 strong managers, but the team never learns them.
NPS is measured once a quarter on a sample. The real picture is not available in real time.
The CRM is filled in manually after the call — superficially, with delays and errors.
There is no objective metric for an operator's work: a manager's subjective rating creates conflicts.
We agree on the metrics with you before work begins. If we don't reach them — we keep working until we do, or refund the money proportionally.
98% accuracy in Kazakh/Russian. The transcript is linked to the customer card in the CRM automatically.
Call outcome, next step, agreements — automatically added to the deal card. No manual entry.
The system compares the call against the script: what the operator said, what was missed, where they deviated.
An objective assessment across 10+ parameters: speech pace, pauses, script adherence, objection handling.
The tone of the customer and the operator throughout the conversation. Detects rising negativity in real time.
Based on sentiment, the system forecasts the likelihood of a high/low score — before it is even given.
Mentioned a competitor — a task for the manager. Dissatisfaction — escalation to the supervisor. Asked for a callback — a reminder.
The system identifies calls with the best outcomes and builds a library of reference conversations for training.
Let's start with a free contact-center review. We'll show the system working on 20 of your real calls. The pilot — 4–6 weeks, 100% coverage from day one.
